RETURNS
Please understand that we are a small business. We try to continually bring new styles into our store. Our clients prefer that we bring a quality of different products, rather than a large quantity of the same product. Because of this, our product turnover is about 14 days.
Items are available for return within 14 days of purchase for store credit only. Unfortunately, after the 14 days, we are not able to accept the return. All sale items are final sale.
Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted.
Returns can be made by mail. All returns are for store credit which does not expire.
To start the return process via our return portal, Re:do, please start here.
ABOUT RE:DO
RE:DO is a third party returns portal that works with us to create a seamless returns transaction. A charge of $1.00 is automatically added to every cart, you do have the option to delete from cart at check out. This is a non-refundable charge from RE:DO that gives the client 'unlimited returns' for their order at no additional cost. This means RE:DO will provide as many labels per order as needed, without any additional charge from the $1.98 originally at checkout.
If you purchased the $1.00 free returns for store credit + exchange protection at the original time of checkout, there is no additional cost to return the package. You will be able to submit a return for store credit or exchange and receive a pre-paid label through our
return portal at no additional cost to you.
RE:DO still abides by our return policy stated above.
The client has the option to remove RE:DO from their cart. If you didn't checkout with Re:Do, you will still go through our returns process like normal and purchase a label through them with discounted shipping rates saving you time and money!
MAILING A RETURN BACK ON YOUR OWN?
You can ship a return back to us using whatever courier you choose should you not use our return center.
All returns should be shipped to:
1003 N Damen Ave, Unit 1
Chicago IL, 60622
Please include your name, contact information and order number inside your package.
EXCHANGES
To exchange an item for a different size or style, please contact us directly at orders@shopetheriaboutique.com. Be sure to include your order confirmation number in the Subject Line.
